Cancellation & Refund Policy

6. No Refund / No Cancellation Policy

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. The services involve reserved time, personalized planning, and logistical coordination; therefore, cancellations are not permitted once payment has been confirmed. No refunds will be issued for change of mind, dissatisfaction, missed sessions, partial use of the program, travel conflicts, personal decisions, or failure to follow the program recommendations.

7. Limited Force Majeure Exception

Exceptions may be evaluated exclusively in cases of verified force majeure, limited to the death of the beneficiary or a serious medical condition duly supported by official documentation that prevents continuation in the program. Approval of any exception is at the company's discretion and is not guaranteed.

8. Rescheduling and No-Shows

For programs that include synchronous sessions or in-person visits, rescheduling requires the advance notice stipulated in the service details. No-shows without prior notice will be considered services used and will not be eligible for a make-up session or refund.

10. Operational Refund / Cancellation Policy

Each quarterly microcycle (90 days) is marketed as a complete product, allowing the Client to renew cycle by cycle without being required to commit to the full annual value in advance. For premium in-person services, due to the exclusive blocking of schedule time and travel logistics, a strict prepayment and no-refund policy applies in the event of late cancellations.